Email Security Requires Specialisation, Not a Generic Approach

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By Cian Fitzpatrick | 7th September 2026

Table of Contents

No matter what type of organisation you may run, email is the front door. This is why email security is so critical. It’s where invoices arrive, contracts get signed off and where employees communicate about what needs to get done. 

Of course, email is also where criminals get in. According to the Cybersecurity and Infrastructure Agency (CISA), over 90% of cyber attacks begin with a deceptive email.

Therefore, given how central email is to the effective running of your organisation/business, it’s worth asking who is providing the email security?

It’s never a good idea to treat security as an afterthought by bundling it into a broader IT contract. Looking after your email security requires working with a partner who thinks about nothing else. 

The numbers tell their own story

The FBI’s Internet Crime Complaint Center (IC3) has been monitoring cybercrime losses across the world for a number of years and publishing the results. In 2025, they reported losses from internet crime in the United States amounting to $21 billion. This is a rise of 26% from the previous year.

Business Email Compromise (BEC) accounted for over $3 billion. This is a cyberattack strategy where criminals impersonate executives, suppliers or legal advisors to trick someone into moving money. Across the categories the FBI tracks, only investment fraud results in higher losses.

A similar picture emerges in the United Kingdom.

The government publishes a document every year called the “Cyber Security Breaches Survey”. This survey is produced jointly between the Department for Science, Innovation and Technology and the Home Office.

In the 2025/2026 survey, 43% of UK businesses experienced a cybersecurity breach or attack in the last 12 months. This equals approximately 612,000 firms. 

In addition, phishing headed the list as the most common type of attack. Out of the group, 69% of the respondents rated phishing as the most disruptive type of incident to recover from.

Finally, Verizon, a global, corporate telecommunications company, publishes a yearly Data Breach Investigations Report. This report is now in its eighteenth year and draws on more than 22,000 analysed incidents.

Verizon found that email remains one of the leading routes malicious actors use to gain entry into an organisation. The findings also concluded that the majority of breaches contained some element of human behaviour and could not be put down exclusively to a technical failure.

Why a generic approach falls short

Cybercriminals do not stand still. They’re constantly seeking new ways to compromise an organisation. 

In the past, part of the job of detecting a suspect email was made easier by the poor spelling and awkward phrases that gave a hint of something not being right. In recent years, attackers have upped their game. Generative AI helps them impersonate your real colleagues with unsettling accuracy. 

This is why you need specialist email security support.

Most IT providers are generalists by design. 

 

They manage networks, keep servers patched, support hardware and software updates and handle many other responsibilities to keep their diverse client base happy. Email security runs the risk of being folded into this list of services rather than standing alone as a discipline in its own right.

What specialisation actually delivers

A specialist managed email security provider, such as Topsec Cloud Solutions, focuses exclusively on email security. We eat, sleep and breathe how to keep our clients’ inboxes (and therefore data) safe 24/7. This focus shows up in several, practical ways:

  • Threat visibility: Our team of human experts use AI and other technology tools to spot patterns across a large volume of email traffic. This results in us being able to spot new tactics quickly, and we can act before those tactics reach the inboxes of our clients.
  • Depth over breadth: We don’t spread our attention across networking, hardware and a multitude of other IT requests. Our engineers focus on detection, filtering and authentication. Often, we know there’s a problem before our customers do. 
  • Faster response: We have a 15 minute SLA in place for all of our clients. In addition, we solve more than 80% of client queries on first contact. This is one of the key ways we support our clients. Any problem they may have with their email security gets dealt with straight away, rather than going into a general support queue.
  • Proper configuration of the basics: Protocols such as DMARC, SPF and DKIM are becoming more important across many regions. However, they will only work if they are set up and monitored correctly. Generalist providers can get the set up wrong, and this can leave the door open to attacks.

 

The real cost of getting this wrong

We’re so used to seeing the big numbers that accompany cyber attacks that we can begin to think of these figures as abstract. In truth, they’re anything but. These numbers represent the real losses organisations have weathered. For some of those organisations the loss has been money, for others time, and for others the loss of trust of their customers.

These are not small losses nor are they easy to replace.

This is why email security is so critical to the sustainability and growth of your organisation. Email security requires deep expertise in the discipline, constant attention and a thorough understanding of how attackers think.

At Topsec, we’ve been focused exclusively on email security for 25 years.

Protecting your inbox is not one job we do among many. It’s actually the whole job. Our case studies share more details of how we’ve been looking after our clients for years. If you’d like the same level of protection, contact us. We’d love to chat with you! 

 

 

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