Service Level Agreement
During the continued operation of the Services, the Customer shall be responsible for the following Services Components and provisions:
Normal Helpdesk Services shall be provided by Topsec Cloud Solutions to the Customer during standard Help Desk hours from 08:00 to 18:00 Monday to Friday, excluding all Public Holidays, but with the following exclusions:
Emergency Helpdesk Services are proved on a 24 x 7 x 365 basis for customer impacting issues.
Services Performance Level
Questions regarding our Service Level Agreement can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: firstname.lastname@example.org