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Case Studies

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Case Studies

Case study- FR Kelly (Intellectual Property)

Summary

  • Intellectual Property Specialists FR Kelly safeguard themselves through Topsec Cloud Solution

  • Challenge

    To have a system in place to safeguard the company against spam, harmful communications, and material, particularly URLs. Maintaining and effectively managing quarantined emails that arrive and reach the end-user. To track the profiles of people and organizations sending emails to the company or its employees.

  • Solution

    To have an all-in-one platform that allowed full visibility and protection for all the company’s email security needs. To also help educate, train and manage phishing and spam emails.

  • Benefit

    A platform that promotes transparency in the firm’s cyber security. Assists in training and educating personnel about phishing and harmful connections. Reduces the quantity of spam emails that reach the end-user. It provides a secure environment for quarantined emails and their maintenance. Technical professionals are available 24 hours a day, seven days a week to answer questions and resolve technical issues.

Challenges

FR Kelly takes a client-centered approach while delivering practical and effective legal assistance customized to the needs of companies. In 2017, the company received a wide range of spam emails and profiles. They needed a monitoring system that would allow them to quarantine inbound emails and prevent spam from reaching their workers’ inboxes. An all-in-one solution that would allow them to continue with their company duties without affecting the flow of their operations.

“In essence, we trust the system not to deliver email, which can harm the firm, and provide us with a quarantine area where we can review the remainder, and the volume of posts is manageable on a day-to-day basis.”

Solution

When FR Kelly discovered the wide range of services offered by Topsec, they were particularly impressed by the Topsec Managed Email Security services, which gave them access to the Topsec Solutions portal, which allowed them to know the number of spam emails and accounts blocked and allowed them to create rules tailored to an individual employee. They have detailed reports and insights into all their cybersecurity initiatives.

They also used Topsec Managed Phishing, which sent out phishing-simulating emails to all employees and provided management with real-time findings and reports. They could then train their employees on the effects of clicking on a malicious link or email.

Based on the services, FR Kelly had access to expert technicians 24*7 which gave them a constant line of support to deal with queries and quarantined emails, etc.

“The culture of response has always been good. We can guarantee that we aregoing to get a response, sometimes within minutes, which is, which is pretty impressive. If we have a technical issue that we need to discuss with somebody, we always have those levels of support from first-level technicians. If you’re looking for what differentiates Topsec from its competitors that would be the primary differentiation.”

Benefits

One platform protects the company and its employees from spam emails and spam profiles. Allows you visibility and transparency throughout the whole cybersecurity system. All staff is educated on phishing emails and harmful URLs. Profiles are classified as excellent or bad, and the bad ones are blocked. Blocks all spam emails and significantly reduces the number of spam emails throughout.

“One word that describes Topsec would be responsiveness. We work as a legal firm, so we work to deadlines. And sometimes those deadlines are particularly tight. If we know that there was an issue with the sender because their email service is not set up to industry standards and there is a delay.We can reach out to the Topsec Team, and we would get a response instantly. We can provide a response and a report back to the sender where we can say the delay is not on our end. There is clarity and we don’t need to worry”

“Topsec has provided us with many services over the years including Phishing training services and email security services. Their team and customer support team are very responsive in solving a query and I would not have any problem recommending their solutions to anyone.”

Case study - Waterman Moylan (Engineering Industry)

Summary

  • Topsec Cloud Solutions Email Security Service protects leading engineering and environmental firm Waterman Moylan

  • Challenge

    Waterman Moylan sought to protect its staff from a range of email phishing and spam email attacks. The number of emails that made it through and into employee inboxes had increased significantly. These emails would include harmful links and content, resulting in potential cyber security breaches.

  • Solution

    Waterman Moylan introduced a range of Topsec Cloud Solutions services like Email Security, Phishing Awareness Training as a Service and Blended Threats URL protection.

  • Benefits

    Since the implementation of these services, there has been a dramatic decrease in the number of spam emails received in employee inboxes. Malicious URLs and material are banned before they reach the end-user with the aid of the URL Scanner

Challenge

Moylan Waterman Based in Dublin, provides civil, structural, transportation, mechanical, and electrical engineering skills, as well as sustainability and construction-related health and safety consulting. They have a lengthy history of working with government agencies, municipal governments, and private sector clients.

Waterman Moylan received a huge amount of spam emails in 2015, which reached staff inboxes. They were also getting a lot of links and emails with dangerous information embedded in them or via URLs. They required a tool that would assist them in deleting or flagging these emails. The product they were utilizing did not protect their firm against ransomware assaults. In 2015, ransomware assaults were still relatively new, and few firms offered these services. They required a dependable tool that would assist them in reducing the volume of spam emails and protecting themselves against ransomware.

“We came to Topsec initially because we were receiving a lot of very large spam emails from various people and they were causing restrictions”

Solution

Topsec Cloud Solutions introduced a variety of new goods and services at Waterman Moylan, including Email Security, Phishing Training Services and Endpoint Security to prevent Spam, Antivirus, and Ransomeware attacks. The solutions were adapted to the organization’s and its workers’ individual needs. Employees had full visibility through the Topsec portal and 24-hour access to the Topsec support personnel during the installation and migration. Waterman Moylan needs an all-in-one solution that protects them while allowing them to do business as usual. Topsec Cloud Solutions provided the same service and has been a trustworthy solution provider since 2015.

“Originally it wasn’t just spam, the size of the emails were big, while trying to deal with it, spam used to come through. I think we’ve been lucky with the spam. We’d never really encountered that much, heavy spam traffic after using the products. so, I think it must be working.”

Benefit

Following the implementation of Topsec’s solutions, there was a considerable reduction in the volume of spam emails received. Many spam emails were prevented from reaching the end user’s mailbox as a result of the Blockmail solution. The phishing training consists of four emails sent to staff throughout the year by the Topsec team to mimic credential login screens to test end users. This allowed employers to learn about phishing and phishing strategies, as well as prevent them from clicking on suspicious emails and URLs in the future. Waterman Moylan’s team had 24-hour access to the Topsec support staff, which aided in the resolution of issues and quarantine requests. They also had a comprehensive view via the dashboard, as well as access to the number of spam emails received, emails quarantined and banned via the portal. New features were continually released, and upgrades and migrations went off without a hitch.

“The Phishing Training was very good. It was very good. Yeah. We had, we had, one campaign, I think you call it that we had a very poor result on. I think 50% of our people, opened and looked at a phishing email. We were very, shocked because there wasn’t a particularly important one. But it was very good. It gives us an idea of how, they’re coping with unsolicited emails and phishing.”

“One of the reasons why we were still with you, other than the fact that your product does what it says is that your behind-the-scenes team is very good. They respond to queries quickly and if they don’t know the answer, they get on to somebody who does and come back to us. I feel that they’re very knowledgeable and they know what they’re doing. So we’re quite happy with that.”

“I’m very, very happy with everything that the guys at Topsec do for us. We’re constantly impressed, with the level of service, and the products. We’re more than happy, to stay with you and certainly would have no hesitation in recommending you to somebody else.”

-Nick Smith, Senior Technician & Systems Manager, Waterman Moylan

Case Study- Scandi Standard (International Agri sector)

Summary

  • International food giant Scandi Standard employs Topsec Cloud Solutions for their Email security needs.

  • Challenge

    Scandi Standard’s employees were receiving a huge amount of spam emails in their inboxes. They required a solution that would assist in reducing the quantity of emails. Avoid ransomware attacks by avoiding dodgy URLs. An integrated platform for blocking spam accounts and emails as well as quarantining inbound emails.

  • Solutions

    To provides a solution that would manage and significantly reduce the number of spam emails getting through. Providing a training service to the employees to increase the awareness around phishing and its effects. Implementing Topsec Managed Email Security services and Topsec Managed Phishing service.

  • Benefit

    Reduced the quantity of spam and harmful emails received. Complete transparency over spam profiles and quarantined emails. The Topsec platform provides easy access to the dashboard and reports. Employees are given phishing training that is based on real-life scenarios.

Challenge

Manor Farm was a Topsec Cloud Solutions client until being bought by Scandi Standard in 2017. It was subsequently discovered that, because of Topsec’s product offerings, the number of spam emails and ransomware emails, and URLs in Ireland was much lower when compared to other industry leaders and suppliers globally. As a result, it was determined that Topsec would supply solutions for Scandi Standard as a whole.

Scandi Standard’s key objective was to limit the volume of spam emails while also providing a system that can be managed as a concierge service rather than an internal tool.

“I remember that Topsec was recommended to us, we didn’t look for anything else. And to be honest, from the time Topsec has partnered with us we haven’t felt the need to look anywhere else.”

Solutions

Following the implementation of Topsec’s Managed Email Security solution, which featured a URL scanner and continuity, they needed a platform that provided insight into all elements of email security. They also deployed Topsec Managed Phishing training, which assisted the workers in recognizing and avoiding phishing emails. The training aided in the firm’s protection.

“We really loved the products that Topsec provided to us. If I were to pull out a product that we are particularly happy with would-be Phishing campaigns, where it creates awareness among our staff for security issues, promotes awareness, and then Topsec follow that up with training. That’s one of the standout things that Topsec offers.”

Benefit

Capable of training staff on phishing through the implementation of four phishing programs over the course of the year. Scandi Standard’s IT staff received 24-hour help, and concerns were answered within 15 minutes after initial contact. Reduced the number of spam emails received. Aided in the monitoring and protection of staff emails from spam and viruses. New functionalities were added, and the platform was upgraded and integrated.

“The number of spam emails has reduced considerably from when we partnered with Topsec Cloud Solutions. And we particularly like, the situation where our emails are blocked, even good email”

“One word to describe Topsec would be excellence. And the reason I would choose that is from our experience of dealing with Topsec.It works in the background, and it does what it is supposed to do.We feel that we’re so much more secure by having Topsec as part of our security infrastructure”

Case study - Tayto Snacks (Food Industry)

Summary

  • Ireland’s leading snack food manufacturer brings Topsec Cloud Solution aboard

  • Challenge

    Tayto Snacks needed assistance as they were receiving a large volume of spam emails in their inboxes. A lot of the mails were big and contained malicious content. They were then hit by a virus attack and Topsec helped navigate them through the same. They were unaware of the exposure they had previously and needed a solution to help address these exposures.

  • Solution

    Topsec encouraged Tayto Snacks to implement Topsec Managed Email Security as their primary mode of protection against spam emails and further ransomware attacks. They then rolled other services like Blended Threats (URL Scanner), Archiving and end point security all as a managed service to increase security and reduce queries to support.

  • Benefit

    By installing Topsec products, the number of spam emails getting through to the end user significantly reduced. Because of URL Scanner, all the links in the emails were vetted and all malicious websites and senders were blocked. This resulted in less phishing emails getting through and a reduced load on support desk.

Challenge

Tayto Snacks, founded in 1983, is Ireland’s premier maker and distributor of quality snack food. They were having problems with the volume of spam emails they were receiving back in 2011. These emails featured a range of malicious and hazardous information that was destructive to end users as well as the organization as a whole. During this period, they were also subjected to a malware assault, necessitating the need of specialist skills and assistance; this is when Topsec Cloud Solutions stepped in and saved the day. They contributed to the crisis’s stabilization and raised awareness of the need of cyber security. Tayto Snacks has since integrated a comprehensive range of Topsec Cloud solutions services.

“I suppose historically, we originally had some products from Topsec. But then we got hit by a virus, and Topsec helped us get through it. And we installed several other products by Topsec which they recommended for us.We thought we were fine, but we didn’t realize that we had exposure, and then we got exposed and had to address those exposures.”

Solution

Following the malware assault, Topsec advised a list of services that Tayto Snacks employed to protect themselves from future attacks. Email security, Endpoint Security, and Blended Threats were among them. Tayto Snacks would monitor the number of emails they received daily using email security. They build up rules based on employees, as well as reviewed quarantined emails. They were no longer exposed to risky links and URLs with Blended threats since they were vetted by Topsec before reaching inboxes. The endpoint security functioned as an antivirus remedy, preventing subsequent attacks. These services aided Tayto Snacks in making cyber security a primary priority.

Benefits

Tayto Snacks felt more secure as an organization after implementing Topsec Cloud Solutions services. They were well-prepared and safeguarded against malware and fraud emails. It gave them more control over the emails that came into the organization. They could go through them and block users who were harmful. They were able to quantify and examine the detained emails. The platform and services were simple to roll out to users, and the onboarding process was simple. The fees for using the services were likewise relatively low. They now had a professional service with access to qualified technicians 24 hours a day, seven days a week.

“We’ve never had an issue with anything, whenever we have logged an issue. It has always been sorted out by the help desk. So, the Help Desk has been incredibly supportiveof any queries that we have raised. They just do their work in the background; you do not notice it on the surface,but it stops an awful lot of problems from happening. So,I amaware of our reliance on them.”

Case Study - St Michael’s Hospital - Andrey (Healthcare/Hospital)

Summary

  • Topsec Cloud Solutions proves to be a trusted partner for St. Michael’s Hospital

  • Challenge

    St Michael’s Hospital was looking for a low-cost solution to minimize the amount of spam and promotional emails they were receiving. They also desired the ability to establish, modify, or remove rules depending on senders or recipients. A real-time service that may release or ban specific domains and/or individual email addresses.

  • Solution

    St Michael’s Hospital received managed services from Topsec Cloud Solutions, including Topsec Managed Email Security and Endpoint Antivirus. These remedies were suggested in response to the issue of excessive spam and promotional communications reaching employee inboxes.

  • Benefits

    St Michael’s reported a considerable drop in the amount of spam and promotional emails that got through after adopting the remedies advised by Topsec. They may establish adjustable rules and monitor individual inboxes and spam email accounts. They had access to Topsec’s technical team 24 hours a day, seven days a week to handle any issues or review the quarantined emails.

Challenge

St. Michael’s Hospital is a general acute hospital that provides a wide range of specialized healthcare services to the people of South Dublin and Wicklow. Pathological and radiological services, as well as medical and surgical care, are available, as are outpatient clinics and services such as cardiac rehabilitation, diabetes treatment, heart failure therapy, and pulmonary rehabilitation. St Michael’s required an email security solution since their employees were receiving a huge amount of spam emails and promotional messages in their inboxes. Being in the healthcare business and working at a hospital rendered them more vulnerable to ransomware and virus attacks.They wanted to protect the organization with a cost-effective solution that would provide them the flexibility they requireddaily. The hospital’s prior solution did not meet the hospital’s demand for cost-effectiveness and flexibility, which Topsec Cloud Solutions achieved.

“Before we had IronPort in place, and the main reasonto let them go was that it was notcost-effective, and it was not providing as much flexibility and management to the spam solution. So,that was the main reasonwe switched over.”

Solution

When St Michaels deployed Topsec’s Email security solution, they had access to a dashboard that provided them withclear knowledge of what was going on in the background. They had complete insight into the number of emails received each day, the number of emails quarantined, the number of spam emails, and they could monitor and ban particular email addresses and domains. This gave the hospital a clear picture of the ins and outs of their email activities on a daily basis. They also had access to top-tier technicians who could answer any question at any time.Because of the attack on the healthcare business, Topsec Cloud Solutions advised the hospital to install an endpoint antivirus solution that would warn the system and quarantine any virus or ransomware attempting to access or harm the system. The hospital sought a versatile and cost-effective solution that would meet all their requirements and solve all the requests and questions that might occur from time to time.

“I knew historically that Topsec provides services for quite a lot of companies and even if I’m not wrong the HSE. So that to me kind of proved that Topsec is at the top.”

“Topsec Cloud Solutions best part is its flexibility. It’s the monitoring tools, and the tool’s ability to see what’s going onin the network in real-time and,the ability to tighten or loosen security. It’s a flexible platform, especially with the advance of the new platform. For us to be able to release or block certain domains or a single email address means a lot because you can choose what you want to do with your network.The cost is always a big part of the decision-making process. So, we mustget value for our money. And I think for what we are paying the value is absolutely amazing.”

Benefits

The benefit of implementing Topsec’s solutions was that email attacks were no longer a serious concern to the hospital because all unknown and suspicious emails were stopped or quarantined before landing and reaching an employee or any mailbox in the facility. With Topsec Cloud Solutions deployed, the hospital felt more safe, secure, and protected. They were aware that Topsec would always assist them, regardless of the hour or nature of the inquiry. Other hospitals and St Michaels parent group were also able to incorporate the services Topsec supplied due to the flexibility afforded by Topsec.

“We bought the endpointantivirus, which was recommended by Topsec, which is very good too. In the recent cyberattack, the organization made us change it to another provider, to another antivirus solution. But to be honest, that didn’t work for us at all. And it’s offered much less flexibility and much less, features. But with Topsec you nearly have two years or three years of endpoint protection for the price of two years, which was great saving and that was offered from Topsec. So overall, as I said, the experience is very good, and I wouldn’t hesitate to recommend Topsec to anyone. And after we moved to Topsecconsequently, the St Vincent’s University Hospital, which is our parent hospital moved to Topsec, they recognized the advantages and moved their spam filtering to Topsec as well.”

Case Study - Coillte (Forest Industry)

Summary

  • Topsec Cloud Solutions enables Coillte to have a reliable, transparent security landscape.

  • Challenge

    Coillte needed a cloud based anti-spam email security platform and solution that was off their perimeter and that enabled them to scan malicious emails and links before the emails hit their internal network.

  • Solution

    Topsec offered Coillte with a wide range of services, including Topsec Managed Email Security, Topsec URL Protection, and Topsec Managed Phishing Awareness Training. Coillte was able to quarantine harmful emails and URLs using the email security solution while having full visibility and support from the Topsec team.

  • Benefit

    The most important benefit observed when Coillte deployed Topsec’s services was a considerable reduction in the quantity of spam and harmful emails reaching the internal network. Suspicious emails were quarantined and never got past the Topsec gateway.

Challenge

Coillte is an Irish commercial forestry company that has been in operation for 30 years. They have cared for and developed estates and enterprises with the goal of maximizing financial and social potential while utilizing natural resources in a sustainable manner. Because of the nature of the company, they needed an anti-spam solution to block and prevent harmful emails and links from reaching end customers. They lacked an email security system capable of dealing with ransomware or spam emails. This posed a significant difficulty in today’s environment when ransomware and phishing assaults are on the rise. They also necessitated the transition to a cloud-based platform.

“The main driver was to move the filtering to the off networks and move it to the cloud so that we wouldn’t have to scan malicious emails once it’s gotten into our email system on then scan. Our intention was to pre scan so that we are on the accepting clean mail into our mail service”

Solution

When Coillte required a cloud-based software for their business. Topsecprovided a solution in the form of managed email security. This provided them with a comprehensive picture of all incoming and outgoing emails in their organization. They had complete visibility into dangerous or suspicious emails or links passing through the Topsec gateway, as well as 24-hour assistance from the Topsec technical staff. Because of the Topsec email security system, they were able to scan all emails before they entered the organization’s internal network. Topsec additionally launched several new services, such as Topsec URL Protection and Topsec Managed Phishing Awareness Training. These systems enabled employees to work securely from home. Phishing training was done to raise social awareness of phishing attacks as well as employee awareness of such attacks.

“The primary one or the main Segway is through the Topsec mail filtering service. We also use the blended threat model, which is an extremely valuable business compromise protection tool, which allows us as users to work from home. It is an additional layer of assurance to our end-user base. We also use the Phishing training awareness technology from Topsec which has been a massive success in the last 18 months in terms of raising the whole profile of Phishing and email security in general.”

Benefit

There was a considerable reduction in the amount of spam and harmful emails reaching the end-user after adopting the email security system. The cloud-based technology-enabled rules to be tailored to each unique user. During the Covid-19 period, the organization and its workers felt safer in terms of email security, even while working from home. Coillte now had 24×7 access to the Topsec support team through the Topsec services, allowing them to rely on any assistance needed in terms of email security. The number of dangerous emails decreased, and there was transparency on both ends regardingTopsec’s services. For many years, Topsec has aided in the development of a safe landscape for Coillte.

“Coillte adopts a very layered approach. The days for traditional security where everybody and everything was in house has long gone. So, for us, from a security perspective, Topsec is a key pillar of our security strategy and preventive technology to ensure the security or the safety of our staff through business email is not compromised.”